Within 14 days of receipt of your order, you may return the unused product(s).
All purchased items may be returned for a full refund. The item must be unused and in the same condition that you received it. We must receive returned items within 90 days from the date of purchase.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To return an item, please follow the THREE steps below:
1. Prepare item(s) in original packaging.
2. Use a trackable shipping service to mail the item(s) to our returns center.
3. IMPORTANT: Email your full name, tracking number, order number (very important) to this email address. Returns cannot be processed without this information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, usually within 3-5 business days.
To be eligible for a return, the products must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
We do not offer returns except in EXTREME cases of breakage/malfunction.
The customer must email to
for a return authorization prior to sending any product back to kiviwealth. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange or a refund.
Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.